Privacy Policy
Last updated: 12 October 2026
At Soulchak, your privacy matters. We believe your personal information should always be treated with care, respect and transparency.
This Privacy Policy explains how we collect, use and protect your information when you visit our website, book a session, attend an event or subscribe to our newsletter.
1. About Soulchak
Soulchak is an independent energy healing practice and school based in the United Kingdom, founded and operated by Charlotte Blow.
Charlotte Blow, trading as Soulchak, is the data controller responsible for how your personal information is collected and used.
For privacy-related enquiries, please contact info@soulchak.com.
2. Information We Collect
Depending on how you interact with Soulchak, we may collect:
Contact details: Your name, email address and telephone number.
Booking information: Details of appointments, workshops, courses and events you book or attend.
Payment information: Transaction details needed to manage payments and financial records.
Newsletter information: Your email address and subscription preferences when you join The Align Edit.
Website information: Technical information, such as your IP address, browser type and website activity, collected through website tools and cookies.
Communications: Information you choose to share when contacting us.
Soulchak does not routinely collect or maintain medical histories, health questionnaires or written client treatment notes.
During conversations or sessions, clients may choose to share personal information about their health or wellbeing. This information is not routinely recorded or retained as part of their client records.
3. How We Use Your Information
We use personal information to:
Arrange and manage bookings, appointments, workshops and courses.
Provide the services you have requested.
Respond to enquiries and communicate with you.
Process payments and maintain necessary financial records.
Send The Align Edit newsletter and updates about Soulchak where you have agreed to receive them.
Maintain the security and functionality of our website.
Understand and improve our services.
Meet applicable legal, tax and accounting obligations.
We only use your information where we have a valid legal reason to do so.
4. Our Legal Basis for Using Your Information
Under UK data protection law, we rely on the following lawful bases, as appropriate:
Contract: To arrange and provide services you book or purchase.
Consent: When you subscribe to marketing communications or agree to optional cookies.
Legitimate interests: To respond to enquiries, maintain website security and manage reasonable business activities, where these interests do not override your rights.
Legal obligations: To comply with applicable tax, accounting and other legal requirements.
5. The Align Edit Newsletter
When you subscribe to The Align Edit, we use your email address to share thoughtful insights into energy, consciousness and human potential, alongside updates about upcoming events, experiences and new offerings from Soulchak.
Our newsletter is managed through Squarespace Email Campaigns.
You can unsubscribe at any time using the link included in our emails or by contacting info@soulchak.com.
Unsubscribing will not affect essential communications relating to services you have booked.
6. Bookings and Payments
Our website is hosted by Squarespace, and online appointments and bookings are managed through Acuity Scheduling.
Payments are generally processed securely through Stripe. We may also accept direct bank transfers.
We do not receive or store complete payment card details entered through Stripe.
Relevant booking and transaction records are retained where necessary for business administration and legal requirements.
7. Sharing Your Information
We work with a small number of trusted service providers to support the operation of Soulchak. These may include:
Squarespace: Website hosting and email communications.
Acuity Scheduling: Appointment and booking management.
Stripe: Secure payment processing.
Banking providers: Processing bank transfers.
Professional advisers: Such as accountants or legal advisers, where necessary.
We share personal information only where reasonably necessary to provide our services, manage our business or meet legal obligations.
We do not sell your personal information.
8. International Data Transfers
Some of the technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we use appropriate arrangements and safeguards in accordance with applicable UK data protection requirements.
9. Cookies and Website Analytics
Our Squarespace website uses cookies and similar technologies to support website functionality, security and analytics.
Some cookies are essential for the website to operate, while others may require your consent.
Where required, you can accept or reject optional cookies through our cookie banner and revisit your choices using the Cookie Preferences option on our website.
You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Booking details and correspondence are retained where needed for service administration, legitimate business purposes or legal requirements.
Financial records are retained for the periods required by applicable UK tax and accounting rules.
Newsletter subscription information is retained while you remain subscribed, with limited information kept where necessary to respect unsubscribe requests.
When personal information is no longer required, we take appropriate steps to delete it securely.
11. Looking After Your Information
We take reasonable steps to keep your personal information safe and secure.
This includes using reputable service providers, appropriate account security and limiting access to information where possible.
While no online system can guarantee complete security, we are committed to treating the information entrusted to us responsibly.
12. Your Privacy Rights
Under UK data protection law, you have rights relating to your personal information.
Depending on the circumstances, these include the right to:
Request access to information we hold about you.
Ask us to correct inaccurate information.
Request deletion of information where applicable.
Ask us to restrict certain uses of your information.
Object to certain processing, including direct marketing.
Request eligible information in a portable format.
Withdraw consent where processing is based on consent.
These rights may be subject to legal conditions and exceptions.
If you would like to exercise any of these rights, please contact info@soulchak.com.
13. Links to Other Websites
Our website may include links to external websites or services.
These websites have their own privacy policies and we encourage you to review them when visiting.
14. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.
The latest version will always be available on our website.
15. Questions
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at info@soulchak.com.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator, at www.ico.org.uk.