Privacy Policy

Last updated: 22/04/2025

At SoulChak, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

SoulChak is a business based in the United Kingdom. We are the data controller for the purposes of this policy and are responsible for your personal data.

If you have any questions, you can contact us at:
Email: info@soulchak.com

2. What Data We Collect

We may collect and process the following personal data:

  • Identity Data – such as your name or username

  • Contact Data – such as your email address, telephone number, or postal address

  • Transaction Data – if you make purchases from us

  • Technical Data – such as IP address, browser type, time zone, and device information

  • Usage Data – such as how you interact with our website

  • Marketing and Communications Data – your preferences in receiving marketing from us

3. How We Collect Your Data

We collect data in the following ways:

  • Direct interactions – when you contact us, purchase from us, sign up for newsletters, or complete forms

  • Automated technologies – when you browse our website via cookies and analytics tools

  • Third parties – such as payment providers or advertising platforms

4. How We Use Your Data

We will only use your personal data when legally permitted. Most commonly, we use your data to:

  • Process and deliver orders

  • Respond to enquiries

  • Send marketing communications (with your consent)

  • Improve our website and services

  • Comply with legal obligations

5. Sharing Your Data

We may share your data with:

  • Service providers who support our business (e.g., IT or payment processing)

  • Legal or regulatory bodies if required

  • Marketing platforms (only with your consent)

We do not sell your personal data.

6. Your Data Rights

Under UK GDPR, you have the following rights:

  • Access – to request a copy of the personal data we hold about you

  • Correction – to correct any incomplete or inaccurate data

  • Erasure – to request deletion of your data

  • Objection – to object to processing for direct marketing

  • Restriction – to request a pause on data processing in certain situations

  • Portability – to receive your data in a structured format

To exercise any of these rights, contact us at info@soulchak.com.

7. Data Security

We are committed to ensuring your data is secure and have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect.

8. Data Retention

We only retain personal data for as long as necessary for the purposes we collected it. This includes legal, accounting, or reporting requirements.

9. Cookies

Our website uses cookies to improve your browsing experience. You can set your browser to refuse some or all cookies, but some parts of the site may not function properly.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.

12. Complaints

If you're unhappy with how we've handled your data, you can contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/